Saturday, July 7, 2012

Networking vs Using People - wk 8 by Will

Review of “Teaching Positive Networking for Life-long Impact”
Contemporary Issues in Education Research – April 2010

In this week’s readings, Krackhardt and Hanson (1993) discuss how the three types of relationship networks (advice, trust and communication) translate into better management ties.  Similarly, Ibarra and Hunter (2007) observe three interdependent forms of networking (operational, personal and strategic) as vital to good leadership. The latter note that some leaders resist networking because they find it “insincere or manipulative – at best, an elegant way of using people.”

So where does networking stop and “using people” begin?

The authors of “Teaching Positive Networking for Life-long Impact” believe that good networking skills begin early.  This article is addressed to university professors as a tutorial in helping college students develop good networking skills.  And by good, they mean sincere.

One of the problems with networking, they note, is that people tend to rely on their networks only in time of need.  We’ve all been there – an old contact comes out of the woodwork because they need a job reference, or information pertinent to a lead, and once you provide them with the information you never hear back from them.

This is the kind of non-strategic networking that the authors inveigh against. Networking should be “more about giving than expecting benefits in return.” But no, this is not mere altruism. Inculcating a spirit of unconditional giving is fundamental in winning trust and securing benefits in return.  No one likes a “user.”

They offer a training process articulated through a series of exercises involving: attention to thank-you and congratulatory letters, initiating friendly, non-motivated correspondence, joining professional networks and service organizations, and generally learning the slow, old-fashioned considerations that are perhaps more valuable than ever in our speeded-up networking environment.

Good networking, in short, means trusting in the long-term returns without letting our behavior become predicated on those returns. Acting unselfconsciously in others' interests, knowing that "what comes around goes around," will bring about a positive networking community more resilient than a briefcase full of business cards.

This all sounds like it might have been written in 1950.  But it’s good food for thought. For all the complicated advice we’ve received on managerial networking, it’s good to remember that it all comes down to fundamental human emotions such as acceptance and validation. Sure, we’re all motivated to some extent by self-interest, particularly where our careers are concerned, but we have the choice of creating networks that consciously reflect that self-interest, or networks that resemble a community of friends ready to lend a helping hand.


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References

Addams, L., Woodbury, D & Addams, L. (2010). Teaching positive networking for
        lifelong impact. Contemporary Issues in Education Research, 3, 37-42.

Ibarra, H., and Hunter, M. (2007). How leaders create and use networks. Harvard
        Business Review, 1-9 (USC CMGT500 course pack).

Krackhardt, D, and Hanson, J. (1993). Informal networks: The company behind the chart,
       Harvard Business Review, 104-111 (USC CMGT500 course pack).

7 comments:

  1. I really like what you came up with here, Will. It's so important to keep the human touch, whenever possible.

    I'm reminded of a job I didn't get. The HR person in charge of the contact with me was nice enough to ask to be connected on LinkedIn, even though she couldn't offer me a job. That certainly left me with a better feeling toward the company and toward her.

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    1. Who knows, you might be helping HER find a job one day! Yes, the human touch (and cultivating non-conditionality) is not only good for one's general sense of life, it's probably a pragmatic asset.

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  2. What about the people who keep in contact with us on a superficial level just so that they can set themselves for the "the big ask?" What I mean by that is there are people who stay in contact with you as if they were just "checking in" from time to time. Those are the ones who I find hard to recognize sometimes because I meet a lot of people in my job. So while, Paul, I do know and appreciate the human touch, the next step is determining whether that touch is genuine or not.

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    1. I can always spot this sort of personality, and yet I find it hard to ignore them, even when it's so obvious I'm just a "resource" to them. I suppose in the back of my mind I know that the tables may turn and this insincere contact may prove useful. It's hard to think of friends and close ties in terms of utility, but with insincere contacts it's another story.

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  3. Will, as we learned in the readings, many people struggle with networking for this reason. Your assignment reminds me of something I study in my own research called generalized exchange. With this type of exchange, you assume 'what goes around comes around.' So, you network, make contacts, do favors when asked, and hopefully one day when you need something someone will do the same for you. On the other hand, restricted exchange - where you require something immediately in return - would not work so well for networking.

    For this article, do you think strong or weak ties are more important? It seems like the authors may be touching on Levin and Cross's (2004) findings on trust in networks without knowing it.

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  4. Levin and Cross note that weak ties tend to be better for gaining unique (novel) information, as strong ties "traffic in information the seeker already knows." On the other hand, strong ties are more willing to help out in a pinch. So I'd say it depends on what you're looking for. But in general, I'd say strong ties. They may not have unique or novel information, but they're probably more willing to put you on the right track than someone you're not close to.

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  5. Hi Will,

    I like the last line you wrote, to think of it as creating a community. If I need to borrow a ladder I can ask my neighbor or friend and he'll gladly oblige and when he locks himself out he knows he can wait in my living room. Creating and cultivating networks is just like living in a community or neighborhood -- you all rely on one another. Well said.

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